Last Updated: October 9, 2026

At PetVelle, your satisfaction and your pets' happiness matter to us. If your purchase isn't quite right, we're here to help make the return process as simple as possible.

Our 30-Day Return Policy We accept returns of eligible products within **30 days of delivery**.To qualify for a return, items must be:- Unused and in their original condition.- Clean and free from pet hair, odors, or signs of wear.- In their original packaging, with tags and accessories where applicable.- Accompanied by proof of purchase.## Non-Returnable Products For hygiene, health, and safety reasons, the following items generally cannot be returned once opened, used, or exposed to animals:- Pet food, treats, and nutritional supplements- Opened grooming and hygiene products- Used pet beds, blankets, and bedding- Used litter boxes and waste-management products- Chewed or used pet toys- Used bird perches, nesting materials, and cage liners- Used reptile substrate, habitat bedding, and decorative materials- Opened consumable habitat supplies- Personalized or custom-made products- Gift cards and products marked Final Sale Exceptions apply to defective, damaged, or incorrect merchandise and where required by applicable law.## Damaged, Defective, or Incorrect Products If you receive a damaged, defective, or incorrect product, please contact us promptly after delivery. Include your order number, photographs, and a description of the problem. After reviewing your request, we will provide an appropriate remedy, which may include a replacement, refund, or other legally required resolution.## How to Request a Return Contact PetVelle Customer Care through our Contact Us page or by email at:**[Insert PetVelle Customer Service Email]**Include your order number, the item you wish to return, and the reason for your request. Please wait for return instructions before shipping merchandise back.## Return Shipping Costs For standard returns due to a change of mind, customers are responsible for return shipping costs unless otherwise stated. If the return results from a PetVelle error or a qualifying defective product, we will provide an appropriate resolution, including return shipping where required. Original shipping charges are generally non-refundable for voluntary returns.## Refund Processing After we receive and inspect your eligible return, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Please allow approximately **5–10 business days** for the payment provider or bank to post the refund after it is issued.## Exchanges If you need a different size, color, or product, please contact us. Depending on availability, we may offer an exchange or recommend returning the eligible item and placing a new order.## Special Considerations for Pet Products For the safety of pets and customers, certain products cannot be resold after use or animal exposure. Please carefully review product dimensions, materials, compatibility, and safety instructions before purchasing. This is especially important for reptile heating equipment, bird cages, pet carriers, harnesses, and habitat accessories.## Order Cancellations If you need to cancel your order, contact us as quickly as possible. We will attempt to accommodate your request before shipment, but cancellation cannot be guaranteed once fulfillment begins. If an order cannot be shipped within the promised timeframe, we will provide the cancellation and refund options required by applicable law.## International Returns International returns must be arranged with PetVelle Customer Care. Customers may be responsible for return shipping, customs charges, duties, and applicable fees, except where law or our error requires otherwise.## Contact Us For assistance with a return, refund, or exchange, contact:**

petvelle.support@gmail.com 

PetVelle — For the Pets You Love.